Monday, 09 June 2014 01:00

Overheard in Gran Canaria: Tourist Complaints

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Three million tourists come to Gran Canaria every year so we get our share of complaints. While some are legitimate many are caused by people with ridiculous expectations and no knowledge of local culture. Gran Canaria makes a huge effort to please all its guests and most go home tanned and happy. That said, there's no pleasing some people:

We get visitors that would only be happy if Gran Canaria was exactly like their home town, but sunny. Others expect it to be the Masai Mara, the Taj Majal and the Seychelles all thrown into one.

Among the best tourist complaints that we overheard are two British girls complaining that that there were no zebras on their jeep safari, a German nudist moaning that the sand had burned his privates, and an Italian muttering that that there were too many fish in the sea.

These are the five most common tourist complaints in Gran Canaria:

There’s a cockroach in my room

There are cockroaches in Gran Canaria and all other hot places. We don’t have many and they rarely come in gangs. What we don’t get are sharks, giant flying beetles, big hairy spiders, huge moths, and swarms of killer bees.

We suggest that you whack your cockroach with a flip-flop or a rolled up newspaper. If you find more than a couple in your room, then complain to the reception.

The odd roach is the price you pay for an average of over eight hours of sunshine per day.

If you can’t face even a single roach, then we have heard that Greenland is lovely in July. The beaches are covered in polar bear pooh but they are completely bug free!

Nobody Speaks English

That’s because you’re in Spain dear. Any it’s not true anyway. Most Canarians who work in the resorts speak some English (and German and some Norwegian).

If you find yourself in a situation where nobody understands you, don’t shout at the locals. It doesn’t help and they will just go home and laugh about you. Try asking this instead: ¿alguien  habla inglés por aquí?.

Even better, learn a few words of the local lingo before you come. If you know your “gracias” from your elbow you’ll get much better service and maybe even a few free drinks.

The local drivers are crazy

There are a few local rules that you need to know before pulling out into traffic in your shiny new rental.

The locals drive fast in the hills because crazy, windy roads are the norm. It’s polite to pull over and let the queue of cars behind you go past, especially if they are beeping and waving their arms.

On the motorway the speed limit is 120 Km per hour but some cars go faster in the left hand lane. Stick to the right hand lane, which is full of cautious drivers pootling along at 80 Km per hour.

Roundabouts are tricky in Gran Canaria as most driving instructors qualified before they existed. It’s best to avoid the inside lane completely as it is hard to get off it again. Also, many locals don’t indicate before they leave a roundabout so watch out as you join.

There’s no WiFi

This is a legitimate complaint. If you are staying in a hotel or complex that doesn’t have WiFi please moan about it six times per day. There is no excuse for any accommodation not to offer free WiFi somewhere.

If you are charged for poor quality WiFi, demand your money back and moan some more. We believe that quality, free WiFi is an essential service that every visitor to the island should have access to.

It’s So Hot

Sometimes, it does get hot in Gran Canaria, particularly during July and August. While the average midday temperature in the summer is about 30 degrees Celsius, it can get up to 40 degrees. Gran Canaria and the Canary Islands are part of Africa and close to the Sahara Desert. When hot air blows our way there isn’t much anyone can do about it.

If it's hot during your stay drink plenty of water, use a hat and sunscreen and don’t sunbathe or exercise around midday. The best place to be in temperatures above 30 degrees is up to your neck in water.

Do you have any complaints about Gran Canaria? Or have you overheard a ridiculous complaint? Either way we want to hear about it. Leave a comment, or let us know on the Facebook page.

Read 18553 times Last modified on Thursday, 09 April 2015 08:26
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  • How To Choose A Legal Gran Canaria Airport Transfer
    How To Choose A Legal Gran Canaria Airport Transfer

    Gran Canaria's hotels have to be licensed and offer a quality level of service as well as having insurance and complying with fire regulations. The same goes for the boats that take people out to watch dolphins, the companies offering jeep safaris, and even the holiday let apartments. 

    However, not everybody in Gran Canaria follows the rules. For example, there is a significant industry running illegal and uninsured transfers between Gran Canaria airport and the island's resorts. These cars, driven by locals and foreign-residents, are just private vehicles and the drivers are unregulated and uninsured. They don't pay tax and there is no way to hold them responsible if something goes wrong. 

     At Gran Canaria Info we believe that all people and all companies offering services to tourists should legal and above board.

    So, how do you know that your airport transfer service is legal and registered with the Gran Canaria authorities?

     Using legal Gran Canaria airport transfers

    It is quite easy to know if your airport transfer service is operating in a legal way because all registered transfers have the following...

     A blue license plate: Taxis and other public service vehicles in Gran Canaria all have blue plates.

    A VTC sticker in the window: This stands for Vehículo de Transporte con Conductor, the official designation for licensed transfer drivers ans chauffeurs.

    An SP sticker on the car: This indicates that the car offer a Servicio Publico or public service and is therefore allowed to pick up and transfer members of the public. 

    Parked in the transport zone: Official airport transfer vehicles don't park in the public car park of the airport. Instead they have their own parking zone right by the arrivals gates at the airport (next to the taxis and package tour buses). Your transfer driver therefore should not have to pay a parking fee before leaving the aiport. 

    How to spot an unlicensed transfer service

    Unlicensed drivers get away with offerring their service because they claim that they are just members of the public picking up a friend. They are allowed to stand at arrivals with a sign (just like any member of the public can).

    However, they also have to park their car in the public car park and will walk you there with your luggage, stopping to pay the parking fee at the meter. A licensed transfer driver does not need to do this because they have their own parking zone right by arrivals.

    Some unlicensed drivers don't even wait at the arrival gate because the official drivers recognise them and get annoyed. Instead they have to stand further away (often by the Spar supermarket or the car rental desks). 

    When an unlicensed driver drops you at the airport they will not want to be paid in a public area because this proves that they are charging rather than "transporting a friend" for free. 

    An unlicensed car will not have a blue license plate, or a SP or VTC sticker, and will often look like a private car (because it is a private car). 

    What's the problem with unlicensed airport transfers?

    Some people use unlicensed cars because they are the cheapest option and don't realise that they are unlicensed. 

    There are several problems with unlicensed services. The most obvious is that they are uninsured so if something goes wrong or there is an accident, you are not protected. The price that unlicensed drivers offer is only low because they cut corners (hopefully not literally). You have no way of even knowing if your unlicensed driver has a Spanish driving license, insurance and a good driving record. Licensed drivers are vetted regularly and must be fully insured and licensed to work.

    Another problem is that unlicensed transfers undermine the legitimate transfer drivers and businesses in Gran Canaria. Local drivers make a living from transfers and offer a legal, regulated service with minimum standards. Every time an unlicensed service undercuts them, it is effectively stealing from local people and the island economy.

    We believe that everybody in Gran Canaria deserves better!

    Gran Canaria Airport Transfer Services

    To find out more about the Gran Canaria airport transfer, see our Gran Canaria airport transfer article which explains the three different models; man/woman from pub with car, online transfer websites, and local transfer services.

    Or you can book a legitimate Gran Canaria airport transfer at a great price right here. Our service uses local drivers and supprts the island economy because all the money you spend stays in Gran Canaria.

    Alex Says: Using our service also helps the Gran Canaria Info team to keep providing quality local information here and in our Facebook Group

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